Technical Support Specialist (English & French speaking)

Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills; Providing second line Technical Support outside the EMEA region to internal and external customers; Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems; Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues; Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems; Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems; Participating in on-going training. Education level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit Fluent in English and French is mandatory Computer literate A problem-solving attitude with good communication skills Flexible and representative Comfortable in challenging situations Good social and communication skills Good Document Practices skills Ambition, eagerness to learn and improve, drive for results Does this position sound like the next step in your career? Join a team that works together to find solutions that make a difference! Requisition ID: 623598 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!