Voice/VTC Engineer

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.


• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.


• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.


• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.


• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Follows standard approaches and established design patterns to create new designs for Voice/VTC systems or system components.


• Responsible for the delivery of 3rd level technical support for Voice/VTC Services in NATO deployable systems.


• Performs fault diagnosis using Voice/VTC Management Systems.


• Supervises and carries out routine maintenance of Voice/VTC infrastructure, management appliances and other NATO Voice equipment.


• Maintain and update call routing settings and dialplan.


• Completes any changes to the system documentation.


• Completes backups and restores of Voice core devices; Call Managers, Management Appliances, Session Border Controllers across a wide area network.


• Supervises the work undertaken by the level 1 and level 2 Voice Technicians.


• Performs remote fault diagnosis on Call Managers, Session Border Controllers and Gateways as required

Essential Skills and Experience

• At least 2 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.


• Commercial certifications - CCNP Collaboration / Voice, Security


• Familiarity with military voice/video and data systems.


• Experience deploying communication and collaboration software (such as voice call processing, video conferencing systems, team messaging applications, and document sharing platforms).


• Experience in deploying and setup Session Border Controllers across WAN.


• Experience in Voice/VTC call control, management and registration systems.


• Very good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards.


• Experience in utilizing of vendor's toolkits for collection of maintenance data, and ability to analyse them for both: service improvement and troubleshooting purposes.


• Experience with virtualization technologies.


• Experience with integrating communications systems with Active Directory and PKI technologies.


• Experience in customer support, user incident handling.


• Good problem solving and communication skills.

Working Location

• Brunssum, Netherlands

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance