We are seeking Dutch Customer Support Guides

Are you a fluent Dutch speaker looking to take your career abroad and work with one of the worlds leading travel and accommodation platforms? We are seeking Customer Support Guides (CSG) to join a large, international team in Athens.

Key Responsibilities

• Support Dutch-speaking customers via phone, email, and chat

• Assist with bookings, modifications, cancellations, and general platform navigation

• Provide customer-focused, clear, and solution-oriented communication

• Handle customer complaints and escalate complex cases when necessary

• Maintain accurate documentation of customer interactions

• Follow internal processes, KPIs, and quality standards

• Collaborate with team members to ensure smooth customer journeys

• Contribute ideas for improving the customer support process

Requirements

• Fluency in Dutch (written and spoken)

• Strong English skills for training and internal communication

• Excellent communication and problem-solving abilities

• Customer-first mindset with a calm and positive attitude

• Ability to adapt to new tools and fast-paced environments

• Previous customer service experience is a plus but not required

• Strong attention to detail and reliability

What We Offer

• A chance to relocate to Greece and build an international career

• Competitive salary + performance incentives

• Relocation package: flight reimbursement and housing assistance

• Full paid training tailored to the Booking platform

• Multicultural work environment with a supportive team

• Opportunities for internal growth (quality, training, team leader, etc.)

• Modern offices in the center of Athens

• Stable long-term employment

Why Athens?
Enjoy warm Mediterranean weather, stunning islands, rich culture, and an affordable cost of living all while growing your professional experience in a global setting.

How to Apply
Please submit your CV in English. If you're ready to start an international journey and help travelers worldwide, we look forward to hearing from you.