After-Sales Operations Intern

About the GAC

GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.

Guangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, 6601238.SH，02238.HK), headquartered in Guangzhou City, is a large joint-stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate Global 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology-based enterprise. Adhering to the enterprise concept of 'Humanity', Credibility, Creativity', GAC is committed to building a world-class company which wins customers’ trust, ensures staff's well-being, and meets social expectations.

We are currently looking for After-Sales operations Intern, the details Job responsibilities as below:

👤 Who You Are:

You are a hands-on and highly motivated intern with an academic background in business, engineering, supply chain, or a related field. You thrive in a dynamic, multicultural environment and are eager to contribute to the professionalization of our After-Sales Operations processes. Analytical, organized, and proactive, you enjoy turning data into insights, supporting process improvements, and collaborating with colleagues across functions and markets. Above all, you are curious about the automotive industry and want to develop practical skills that will prepare you for an international career.

🎯 Key Responsibilities:

1. Operational Support

• Provide day-to-day support for coordination of after-sales activities in European markets.

• Provide support for follow-up of warranty, parts, and service operations.

• Track and update KPI’s for dealer readiness, service quality, and parts availability.

2. Data & Reporting

• Consolidate and analyze service performance data for multiple markets.


• Create dashboards and presentations for senior management reviews.


• Support reporting on customer satisfaction (CSI/NPS) and technical cases.

3. Process & Documentation

• Support documentation of standard operating procedures (SOPs) for after-sales processes.


• Assist with localization of training material, service manuals, and technical bulletins.


• Maintain accuracy and version control of operational/technical documentation.

4. Market Coordination

• Contact local market representatives, service partners, and dealers for feedback.


• Assist with onboarding of new service partners according to OEM standards.


• Assist in organizing workshops, dealer training sessions, and market visits.

5. Project Involvement

• Participate in after-sales digitalization projects (Power BI dashboards, workflow automation).


• Assist with spare parts logistics and supply chain projects.


• Work together on cross-functional projects with Product, Sales, and Quality.

💼 What You Bring:

• Strong knowledge of Excel, BI-tools, etc..

• Strong analytical and communication skills.


• Experience/knowhow of the Automotive industry and/or business process management is a plus.


• Fluent in English (German, French, Italian, Spanish and/or Chinese is a plus).

✨ What We Offer:

• A 3-6 months internship.


• An opportunity to join an international fast growing company in a fast paced business.


• A fast learning and growing track like only few other companies can match.

GAC Europe is based in Amsterdam, and we offer a highly competitive compensation and benefits package, along with an attractive welfare policy. Let me know if you'd like to learn more.

If you have any questions, you may always reach out via [email protected].

Company website INTERNATIONAL | Where Craft Meets Technology

We are committed to creating a work environment of trust and respect for our employee, which we believe will motivate them to achieve their dreams together. Our employees and partners have always been relentless in their pursuit of excellence in the face of challenges. We are very proud of what we have achieved, and we are proud of our leadership. We hope you will give full play to your talents and help make GAC a world-class company.