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Front line IT support Intern.

icon building Company : Pluxbox BV
icon briefcase Job Type : Internship

Number of Applicants

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Job Description - Front line IT support Intern.

Pluxbox offers a cloud-based open platform (SaaS) that makes it easy for them to develop applications in a NoCode manner. This helps them to stay ahead of the competition and be ready to catch the next wave. Pluxbox is an innovative and fast-growing IT company that operates worldwide for media companies such as NPO, VRT Audacy and RTL. Find more information about the platform at Pluxbox.com/pluxboxplatform

Must be legally authorised to work for any employer in the Netherlands without sponsorship.

Tasks

  • Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
  • Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata. radio and ensure effective solutions.
  • Assist users in software installations, configurations, and updates.
  • Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
  • Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.
  • Help maintain and update software documentation and user guides.
  • Conduct software testing to reproduce issues and ensure fixes are effective.
  • Escalate complex technical issues to senior IT support staff when necessary.
  • Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.
  • Collaborate with other team members to ensure timely issue resolution and continuous improvement.
  • Assist in training users on software usage and best practices to improve efficiency.

Requirements

  • Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
  • A basic understanding of software applications and their functionalities.
  • Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
  • Proficiency in English and dutch (both written and verbal);
  • Excellent communication skills and customer service orientation.
  • Ability to work independently as well as part of a collaborative team.
  • Detail-oriented with good organizational and time-management skills.
  • Willingness to learn, adapt, and grow in a fast-paced IT environment.
  • EU citizen or valid work permit for The Netherlands
  • Self-starter, creative, quality results driven and should be a team player
  • Strong communication skills, work ethics and dedication
  • Familiarity with popular software applications, troubleshooting methodologies, and testing tools.
  • Basic knowledge of programming languages is a plus.
  • Understanding of software lifecycle and development processes (e.g., Agile, Scrum).
  • Previous experience in software or IT support is an advantage but not required.
  • Experience with remote desktop software or IT ticketing systems is a plus.

Benefits

What we offer you:

At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive, faster and user-friendly way. This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.

  • The opportunity to create business softwares for our clients and shaping up our products.
  • Freedom to use the latest technologies to realise our vision
  • Being part of an enthusiastic, international, multidisciplinary team
  • An open environment to grow, learn and develop
  • Closely work with and for renowned international clients

We can give you an opportunity to work inside a team that develops and delivers software used around the globe, on a scale you probably did not see before. We offer you a chance to keep learning, help new colleagues and evolve within an organisation that is growing.

  • A nice workplace at the Hilversum.
  • NIce stipend.
  • An outstanding working atmosphere.
  • Great coffee and unlimited soft drink.
  • Being part of a highly motivated team of professionals.
  • Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.
  • Hybrid work.
  • Virtual games on Fridays, team outings, pizza parties

More information Do you have questions about the vacancy? Don't hesitate! contact Ms. A Singh at number 035-7606060. If interested you can apply via [email protected].

Original job Front line IT support Intern. posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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