Junior Operations Specialist - DACH (Student)

Who is looking for you?

Fixico is an innovative and fast-growing tech company that is well-funded by top-tier investors. We are expanding rapidly throughout Europe and are looking for a Junior Operations Specialist for our German market.

As a Junior Operations Executive, you will be joining the Operations team. You will be responsible for the growth of one of our high-potential markets. In this position, you will be the link between our clients and the body repair shops. Support in promptly managing internal operations, improving demand and supply engagement by ensuring they both use the Fixico platform effectively, while building long-term relationships.

Why do you want to meet us?

Fixico is on a mission to become the largest car repair marketplace in Europe. You will be one of the driving forces behind building relationships with body repair shops and key clients to make them successful on the Fixico platform. You will provide them with all the information they need, and make sure they know what to expect and what we can offer to help. You will act as both an advisor and a service provider, operating with a strong commercial mindset.

Your main responsibilities will include:

• Creating and maintaining strategic long-term relationships with our clients and body repair shops in Germany

• Managing and monitoring the performance of the active clients in Germany

• Assist and educate clients to effectively use the Fixico platform to meet their business goals

• Creatively and professionally manage escalations and disputes between the parties

• Establish key relationships with channel partners to grow and scale the Network in Germany

• Ensure retention and product usage for both parties in the marketplace

• Manage and monitor the end-to-end process of the repairs in Germany

What we are looking for 

• You have 1-2 years of experience in either an Account Manager, Customer Success, or similar roles

• You are able to recognize & act upon new business opportunities 

• You are fluent in English and German, any other language is a plus 

• You have good negotiation skills

• You are a skilled communicator and relationship builder 

• You are open-minded, curious, and collaborative

What is in it for you?

At Fixico, we like to reward successful talent and create opportunities for people to grow professionally and personally. Alongside that, we offer:

• The rare opportunity to make an impact by transforming an old-fashioned industry 

• The opportunity to join a scale-up at an exciting time of rapid growth and contribute to its expansion across Europe and beyond

• Entrepreneurial role with the big challenge of growing Fixico in a very fast-changing market

• An exciting role with a lot of responsibility, possibilities to grow, and flexibility to partially shape  your own position

• Be part of a young, talented, and extremely driven team, where you will work with all departments

• Plenty of responsibilities and opportunities to grow

• A work culture that is built on teamwork, passion, trust, accountability, curiosity, fearlessness, and respect

Are you self-motivating, flexible, ambitious, and social, and are you looking for a challenging and exciting opportunity? Apply today and tell us why we should meet you!

For this role, we are seeking someone who is already based in the Netherlands and can come at least 3 days per week to our HQ in Amsterdam.

Please apply via the link, and we look forward to hearing from you!