Working Student - Customer Service

Location: Amsterdam

Duration: 3 - 6 months

Hours: 20 per week.

👩‍💻👨‍💻 About the Role

Only three and a half years after entering the market, Mondu is one of Europe’s leading B2B payments providers. Now live across 30+ markets, trusted by ambitious companies, and operating with an EMI license, we’re expanding our commercial footprint in Europe and beyond.

We are now looking for 2 working students to support our mission of providing a seamless and exceptional customer experience to businesses choosing Mondu as their payment solution. If you are able to commit to 20 hours per week, speak fluent English, and have a passion for delivering a positive buyer experience, then we want to hear from you!

🚧 What You’ll Do

During the buying journey with our Mondu services, questions or issues may arise, prompting buyers to contact Mondu. Additionally, internal operational challenges may surface, necessitating resolution to ensure a positive buyer experience. The customer service team's function aims to address these questions and issues, supporting buyers in resolving any potential problems. Your role involves delivering outstanding service and support across various channels while consistently finding the best solutions for our customers. You will collaborate with teams from different areas, such as Customer Success, Accounting, or Product, to assist customers with their inquiries or issues.

Your tasks include:

• Communicating with customers through various channels (email, phone, chat) and at different points in their customer journey.
• Representing Mondu with a helpful and understanding demeanor, enabling users to have an exceptional Mondu experience.
• Exceeding customer expectations when they approach us with questions or issues by taking responsibility for their problems and finding suitable solutions in collaboration with internal and external stakeholders.

🏅 What You Need to Succeed

• Currently enrolled at university; ideally in an accounting, business, finance or related field.
• Excellent academic performance, strong communication skills, and a structured way of working.
• Curiosity, analytical mindset, and eagerness to learn about B2B SaaS, payments, and customer journeys.
• Able to work in our central Amsterdam office and can commit to 20 hours per week.
• Proficiency in both written and spoken English.
• Ability to work in a fast paced, international environment.

• ✨ It Would Be a Plus If You Also
• Prior experience in customer service or operations, along with familiarity with helpdesk applications (Zendesk, Freshdesk, HubSpot, etc.), is advantageous but not mandatory.
• Proficiency in both written and spoken German.

🎁 What's in it for you?

• The chance to get real, hands-on experience in user journeys in Fintech, setting you up well for your future career post-university.
• €300 per year for you to endorse team build, including dinners, games, and events.
• Generous holiday allowance (based pro-rata on hours worked).
• Free lunches in our new and central Amsterdam office every Tuesday and Thursday.
• Subsidised gym membership to boost your physical and mental well-being.
• You can accelerate your career and take ownership of your work and development in a flat hierarchy where 360 feedback is encouraged.

🦸 Are you a Monduneer in disguise?

Working in a truly diverse group makes us stronger and more resilient. Furthermore, it enables an unfair advantage - the opportunity to learn from each other, see different perspectives, and consider a broader range of variables in our decision-making. That is what being a Monduneer is all about.

Thus, regardless of your background, age, disability, gender, parental status, race, religion, sexual orientation, educational background, or any other aspect you feel is a statement of your diversity, we look forward to discussing your role in mind.

If you believe you are a Monduneer in disguise, and it's time for you to shine, submit your application, and we'll take it from there.

💜 Meet Mondu

Mondu is changing the B2B payments ecosystem by providing payment solutions that enable any B2B company to grow quickly and safely. We envision a future where businesses, not just consumers, experience a seamless, modern, and human-centered payment flow. Founded by a dream team of passionate entrepreneurs and seasoned tech leaders, Mondu is rapidly scaling. In just four years, we've secured over $120 million in funding, attained an e-money banking license through the Dutch National Bank, and assembled a talented team of over 100 Monduneers across our three locations of Berlin, Amsterdam and London. On the road, we have successfully launched numerous products accessible to buyers in +30 markets - and counting!

Our products bring B2B payments up to par with B2C payments: putting the people behind the business at the heart of the payment flow, and ensuring they have a seamless, modern and state-of-the-art experience, whether they are sellers or buyers.

We’re building a culture at Mondu where amazing people do their best work. If you’re ready to grow your career and help thousands of organizations pay better, you’re in the right place.