Client Service Manager - Remote Work

Job Description:

The Next Closet, a leading online platform for secondhand designer fashion, is seeking a Client Service Manager to join our team on a remote basis. As a Client Service Manager, you will be responsible for managing client relationships and ensuring that their needs are met in a timely and professional manner. This role requires a high level of adaptability and drive, as you will be working with clients from all over the world.

Responsibilities: - Develop and maintain strong relationships with clients, understanding their needs and providing solutions that meet their requirements - Monitor client accounts, ensuring that all inquiries are responded to promptly and accurately - Coordinate with internal teams to ensure that client needs are met in a timely manner - Identify opportunities for upselling and cross-selling to existing clients - Act as a point of contact for any client issues or escalations, resolving them in a timely and professional manner - Provide feedback to the product development team on client needs and preferences

Requirements: - Bachelor's degree in Business Administration or a related field - 6+ years of experience in client services or a related field - Strong communication and interpersonal skills - Excellent time management and organizational skills - High level of adaptability and drive - Proficiency in Microsoft Office Suite - Experience working in a remote environment

Benefits: - Vision insurance - Visa sponsorship - Training & professional development opportunities

Working Environment: At The Next Closet, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and strive to create a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: The Next Closet is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are committed to providing an environment where all employees can succeed, regardless of their race, gender, age, religion, sexual orientation, or any other characteristic. We encourage individuals from underrepresented groups to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.