Client Support Manager - Remote Work

Job Description:

We are looking for a passionate and motivated Client Support Manager to join our team at Harver. This role is remote, allowing you to work from the comfort of your own home. As a Client Support Manager, you will be responsible for managing and maintaining relationships with our clients, ensuring their needs are met and issues are resolved in a timely manner.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries, concerns, and feedback - Provide excellent customer service to ensure client satisfaction and retention - Collaborate with internal teams to troubleshoot and resolve client issues - Develop and maintain client support documentation and resources - Analyze client data and feedback to identify trends and areas for improvement - Implement strategies to enhance the overall client experience

Requirements: - 6 years of experience in a client support or customer service role - Strong time management skills and ability to prioritize tasks effectively - Excellent problem-solving abilities to address client issues promptly and effectively - Passion for delivering exceptional customer service and building strong relationships with clients - Motivated self-starter with the ability to work independently in a remote setting

Benefits: - Visa sponsorship for eligible candidates - Profit sharing opportunities - Disability insurance coverage

Working Environment: At Harver, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive environment where every team member is valued and supported in their professional growth.

Equal Opportunity Statement: Harver is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to Apply: 2024-05-29

Join our team as a Client Support Manager and be a part of an innovative and dynamic company focused on delivering exceptional client service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.