Client Support Specialist - Remote Work

LeasePlan, a leading global fleet management and mobility company, is seeking a dedicated and resilient Client Support Specialist to join our team on a part-time remote basis. As a Client Support Specialist, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction and retention.

Responsibilities: 1. Respond to client inquiries and provide solutions to their issues in a timely and professional manner. 2. Proactively reach out to clients to ensure their needs are being met and offer assistance with any concerns. 3. Assist clients with account management tasks, such as updating information, processing payments, and resolving billing issues. 4. Collaborate with internal teams to escalate and resolve complex client issues. 5. Provide feedback and suggestions for improving our products and services based on client interactions. 6. Maintain accurate records of client interactions and communications in our CRM system. 7. Stay up to date on industry trends and best practices to better serve our clients.

Requirements: 1. 1 year of experience in customer service or client support roles. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Strategic planning skills to anticipate and address client needs. 5. Leadership skills to effectively guide clients through solutions. 6. Comfortable working independently in a remote setting. 7. Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits: 1. Free accommodation for remote work. 2. Paid sick leave for part-time employees. 3. Company-provided equipment to support your work.

Working Environment: At LeasePlan, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for training and advancement to help our team members reach their full potential.

Equal Opportunity Statement: LeasePlan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

If you are a motivated individual with a passion for helping others, we invite you to apply for the Client Support Specialist position at LeasePlan. The deadline to apply is May 11, 2024. Join us in shaping the future of fleet management and mobility services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.