Customer Service Officer - Remote Work

Job Description:

Vattenfall Netherlands is seeking a reliable and motivated Customer Service Officer to join our team in Eindhoven on a part-time remote basis. As an Entry Level position, this role is perfect for individuals with at least 1 year of experience in customer service and a desire to grow in a dynamic and innovative environment.

Responsibilities: - Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues promptly and professionally. - Act as a brand ambassador for Vattenfall Netherlands by maintaining a positive and helpful attitude in all customer interactions. - Utilize critical thinking skills to analyze complex customer situations and provide creative solutions. - Collaborate with other team members to ensure efficient handling of customer requests and complaints. - Keep accurate records of customer interactions and transactions in the database. - Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.

Requirements: - Confident and resilient personality traits to handle challenging customer interactions with grace. - Strong critical thinking skills and the ability to think innovatively to solve problems. - Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service. - Ability to work independently and as part of a team in a remote work environment. - Proficiency in using customer service software and Microsoft Office suite. - High school diploma or equivalent, with further education a plus.

Benefits: - Company-provided equipment for remote work. - Employee discounts on Vattenfall Netherlands products and services. - Company-sponsored transportation for in-person team meetings or events.

Working Environment: At Vattenfall Netherlands, we empower our employees to take ownership of their work and make impactful decisions that benefit our customers and the company as a whole. Our team is collaborative, supportive, and focused on achieving excellence in customer service.

Equal Opportunity Statement: Vattenfall Netherlands is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: July 4, 2024

If you meet the requirements and are looking for a rewarding opportunity to grow your career in customer service, we encourage you to apply to join our team at Vattenfall Netherlands!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.