Customer Service Representative - Remote Work

Job Description:

Fastned, a leading company in the electric vehicle charging industry, is seeking a passionate and resilient Customer Service Representative to join our team on a remote part-time basis. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and partners while working from the comfort of your own home.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and friendly manner. 2. Resolve customer issues and complaints in a timely and efficient manner. 3. Assist customers with account maintenance, billing inquiries, and technical support. 4. Educate customers on our products and services to increase customer satisfaction and retention. 5. Collaborate with other departments to ensure customer needs are met and issues are resolved. 6. Maintain accurate records of customer interactions and transactions in our CRM system. 7. Continuously improve customer service processes and procedures to enhance the overall customer experience.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong time management and organizational skills. 4. Ability to work independently and as part of a team. 5. Previous customer service experience is a plus but not required. 6. Ability to manage difficult situations with patience and empathy. 7. Proficiency in Microsoft Office and CRM software.

Personality Traits: - Passionate about providing exceptional customer service. - Resilient in the face of challenges.

Soft Skills: - Effective time management. - Ability to manage and communicate with people effectively.

Benefits: - Retirement plan. - Travel and spending expenses reimbursement. - Training and professional development opportunities.

Working Environment: - Build strong relationships with colleagues, clients, and partners to ensure a positive and collaborative work environment.

Equal Opportunity Statement: Fastned is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. We are committed to diversity and inclusion in the workplace and encourage individuals of all backgrounds to apply.

Deadline to Apply: June 1, 2024

If you are a motivated individual with a passion for customer service and are looking for a rewarding remote work opportunity, we encourage you to apply to join our team at Fastned.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.