Customer Service Specialist - Remote Work

Job Description:

We are looking for a dedicated Customer Service Specialist to join our team at Talpa Network. This position offers the opportunity to work remotely and provide exceptional customer service to our clients. As an Associate Level Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Communicate with customers through various channels, including phone, email, and chat - Provide accurate and timely information to customers regarding products or services - Resolve customer complaints and escalate issues as needed - Process customer orders and returns according to company policies - Collaborate with other departments to improve overall customer experience - Maintain up-to-date knowledge of company products and services - Meet productivity and quality standards set by the company - Proactively identify and implement innovative solutions to improve customer service

Requirements: - Bachelor's degree or equivalent experience - Minimum of 3 years of experience in customer service - Hardworking and resilient personality traits - Strong negotiation and innovation skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Availability to work part-time remotely - Prior experience in a remote work environment is a plus

Benefits: - Vision insurance - Disability insurance - Paid overtime - Opportunities for career growth and development - Supportive and inclusive working environment that promotes work-life balance and employee well-being

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Talpa Network is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.