Customer Success Specialist - Remote Work

Job Description:

SkinVision is seeking a part-time Customer Success Specialist to join our team remotely. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and loyalty through excellent service and support. You will work closely with customers to understand their needs and provide solutions to any issues they may encounter.

Responsibilities: 1. Proactively reach out to customers to ensure satisfaction with the SkinVision product and service. 2. Assist customers with any questions or concerns they may have, providing timely and accurate information. 3. Troubleshoot technical issues and escalate to the appropriate team when necessary. 4. Build strong relationships with customers to encourage loyalty and retention. 5. Collaborate with other team members to continuously improve the customer experience. 6. Recommend additional products or services to customers as needed. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Excellent communication and interpersonal skills. 3. Motivated and adaptable personality traits. 4. Strong leadership and adaptability soft skills. 5. Ability to work independently and as part of a team. 6. Proficient in using CRM software and other customer service tools. 7. Experience working remotely is a plus.

Benefits: - Joining Bonus - Training and professional development opportunities - Life insurance coverage

Working Environment: At SkinVision, we encourage curiosity and questioning to fuel innovation and growth. We value teamwork and collaboration to achieve our goals and deliver exceptional service to our customers.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: SkinVision is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.