Customer Success Specialist - Remote Work

Job Description:

Wercker is seeking a highly motivated and energetic Customer Success Specialist to join our remote team. As a Customer Success Specialist, you will be responsible for building strong relationships with our customers and ensuring their success with our products and services. You will be the main point of contact for customers, providing guidance, support, and solutions to any issues they may encounter.

Responsibilities: - Develop and maintain strong relationships with customers, acting as their trusted advisor - Provide onboarding, training, and ongoing support to customers to ensure their success - Proactively reach out to customers to gather feedback, address concerns, and identify opportunities for improvement - Work closely with the sales and product teams to ensure a seamless customer experience - Keep detailed records of customer interactions and feedback in our CRM system - Collaborate with the marketing team to create customer success stories and testimonials - Stay up-to-date on industry trends and best practices to better support our customers - Meet and exceed key performance indicators related to customer satisfaction and retention

Requirements: - 1 year of experience in a customer-facing role - Excellent communication and interpersonal skills - Driven and hardworking with a passion for customer success - Strong people management and persuasion skills - Ability to work independently and as part of a team - Proficiency in CRM systems and Microsoft Office Suite - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Travel and spending expenses covered - Vision insurance - Free food provided during working hours

Working Environment: At Wercker, we value transparency and open dialogue for effective communication at all levels. We believe in creating a collaborative and supportive environment where every team member has the opportunity to contribute and grow.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Wercker is an equal opportunity employer and we welcome applicants from all backgrounds and experiences. We do not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.