Customer Support Representative - Remote Work

Guerrilla Games is seeking a dedicated and adaptable Customer Support Representative to join our team on a part-time basis for remote work. As an Associate Level role, we require a minimum of 3 years of experience in customer support or a related field.

Responsibilities: 1. Provide excellent customer service through various channels such as email, phone, and live chat. 2. Handle customer inquiries, troubleshoot issues, and resolve complaints in a timely and professional manner. 3. Act as a liaison between customers and internal teams to ensure prompt and accurate resolution of customer issues. 4. Maintain accurate records of customer interactions and transactions. 5. Identify opportunities for improvement in customer service processes and recommend solutions. 6. Stay updated on product knowledge and company policies to better assist customers. 7. Collaborate with team members to achieve customer satisfaction goals.

Requirements: 1. Excellent communication skills with a strong command of the English language. 2. Ability to adapt to different situations and handle multiple tasks simultaneously. 3. Proven experience in customer support or a similar role. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in Microsoft Office and customer service software. 6. Availability to work remotely and flexible hours.

Personality traits: Dedicated, adaptable Soft skills: Communication, adaptability

Benefits: 1. Free accommodation for on-site training sessions in Utrecht, NL. 2. Travel opportunities for team building events and conferences. 3. Employee discounts on company products and services.

Working environment: At Guerrilla Games, we believe in injecting a sense of joy and vibrancy into the work environment. We encourage a collaborative and inclusive culture where every team member feels valued and respected.

Deadline to apply: June 29, 2024

Equal opportunity statement: Guerrilla Games is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.