Remote Account Support Associate

Job Description:

Mollie is seeking a Remote Account Support Associate to join our team in Den Haag, NL. This part-time position is ideal for entry-level candidates with a strong interest in customer support and account management. The Remote Account Support Associate will be responsible for providing exceptional support to our clients, assisting with account inquiries, troubleshooting technical issues, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Assist clients with account setup, troubleshooting, and general support - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to resolve customer issues and improve overall customer experience - Provide feedback to management on customer trends and issues - Stay up-to-date on company products and services to provide accurate information to customers - Work closely with the sales team to support account management and retention efforts - Continuously improve processes and procedures to enhance customer support efficiency

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving skills and attention to detail - Resourceful and confident in handling customer inquiries - Ability to think strategically and prioritize tasks effectively - Emotional intelligence to navigate customer interactions with empathy and understanding - Proficiency in Microsoft Office and CRM software - Ability to work independently and remotely - Bachelor's degree preferred, but not required

Benefits: - Dental insurance - Profit sharing opportunities - Free accommodation for remote work - Opportunities for growth and professional development

Working Environment: At Mollie, we value diversity and inclusion. We encourage a collaborative and innovative working environment where curiosity and questioning are welcomed. We believe in fostering a culture of continuous learning and growth to support our employees' development and success.

Deadline to Apply: Interested candidates should submit their applications by June 1, 2024.

Equal Opportunity Statement: Mollie is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.