Account Support Representative - Work from home

Job Description:

We are looking for a dynamic and dedicated Account Support Representative to join our team at Harver. This is a remote position, allowing you to work from the comfort of your own home. As an Associate Level Account Support Representative, you will play a crucial role in providing top-notch customer support to our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Providing support to clients in navigating our platform and resolving any technical issues they may encounter - Working closely with the sales team to onboard new clients and ensure a seamless transition - Collaborating with the product development team to provide feedback on customer needs and preferences - Assisting with data analysis and reporting on customer engagement metrics - Maintaining accurate records of customer interactions and transactions in our CRM system - Participating in team meetings and training sessions to stay up-to-date on product developments and best practices

Requirements: - Minimum of 3 years of experience in customer support or a related field - Energetic and dedicated personality - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Experience working remotely and proficient in using virtual communication tools - Bachelor's degree in business, communication, or a related field preferred

Benefits: - Training and professional development opportunities - Travel opportunities for team meetings and conferences - Visa sponsorship for international candidates - Flexible work schedule

Equal Opportunity Statement: Harver is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

If you are enthusiastic about customer support, have a strong work ethic, and enjoy working in a collaborative environment, we encourage you to apply for our Account Support Representative position. The deadline to apply is June 1, 2024. We look forward to welcoming you to the Harver team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.