Call Center Officer - Work from home

Job Description:

Unilever is seeking a Call Center Officer to work from home in Rotterdam, NL. This part-time entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Assist customers with inquiries, concerns, and product information. 3. Provide accurate and timely information to customers. 4. Resolve customer issues and escalate to the appropriate department when necessary. 5. Utilize strategic planning skills to effectively manage and prioritize workload. 6. Utilize negotiation skills to handle challenging customer interactions. 7. Document all customer interactions accurately in the system. 8. Meet or exceed key performance indicators as set by management. 9. Adhere to company policies and procedures at all times. 10. Contribute to a positive and inclusive working environment.

Requirements: 1. Energetic and reliable personality traits. 2. Strong strategic planning and negotiation skills. 3. Excellent communication skills. 4. Ability to work independently and as part of a team. 5. Basic computer proficiency. 6. High school diploma or equivalent.

Benefits: 1. Remote work flexibility. 2. Free accommodation. 3. Medical coverage.

Working Environment: At Unilever, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is committed to providing support and guidance to help you succeed in your role.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Unilever is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.