Chat Support Representative

Job Description:

Bunq is looking for a reliable and dedicated Chat Support Representative to join our team in Den Haag, NL. As an Associate Level employee, you will be responsible for providing exceptional customer service through our chat support platform. This part-time position requires at least 3 years of experience in customer support.

Responsibilities: 1. Respond to customer inquiries and issues through our chat support platform in a timely and professional manner. 2. Provide accurate information regarding our products and services to customers. 3. Identify and escalate any unresolved issues to the appropriate department for further assistance. 4. Maintain a positive and empathetic attitude towards customers at all times. 5. Collaborate with team members to improve processes and enhance the customer experience. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Ensure customer satisfaction by going above and beyond to meet their needs and expectations.

Requirements: 1. 3 years of experience in customer support or a related field. 2. Excellent written and verbal communication skills. 3. Strong problem-solving abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in using chat support platforms and other customer service tools. 6. Strong multitasking skills and the ability to handle multiple inquiries simultaneously. 7. Ability to adapt to new technologies and processes quickly.

Personality traits: reliable, dedicated Soft skills: teamwork, innovation

Benefits: 1. Travel and spending expenses. 2. Life insurance. 3. Parental leave.

Working environment: Join a team that leads the industry through cutting-edge ideas and solutions. Be part of a collaborative and innovative work culture that values teamwork and creativity.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-26

If you meet the requirements and are ready to take on the challenge of providing exceptional customer service through our chat support platform, we encourage you to apply for this exciting opportunity with Bunq.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.