Chat Support Specialist

Job Description:

We are looking for a Chat Support Specialist to join our team at Lightyear in Rotterdam, NL. As a part-time associate-level position, you will be responsible for providing exceptional customer service to our clients through online chat support. This role requires someone who is adaptable, resilient, and possesses strong critical thinking and cooperation skills.

Responsibilities: - Respond to customer inquiries and provide support through online chat - Assist customers with product information, technical issues, and account inquiries - Escalate complex issues to the appropriate department for resolution - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve processes and customer satisfaction - Stay up-to-date on product updates, promotions, and company policies

Requirements: - 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in written English - Familiarity with customer service software and online chat platforms - Bachelor's degree or equivalent experience preferred

Benefits: - Life insurance - Gym membership - Relocation allowance

Working Environment: Join a team that leads the industry through innovative ideas and solutions. Collaborate with like-minded individuals who are passionate about providing top-notch customer support.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Lightyear is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.