Client Service Assistant - Work from home

Job Description:

We are looking for a dynamic Client Service Assistant to join our team at Swapfiets. As a Client Service Assistant, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. This is a part-time position with the flexibility to work from home.

Responsibilities: - Act as the first point of contact for clients, addressing their inquiries and concerns promptly and professionally - Communicate with clients via phone, email, and chat to provide assistance and support - Maintain accurate records of client interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Work closely with the management team to identify areas for improvement in customer service processes - Help onboard new clients and provide them with necessary information and support - Assist with administrative tasks as needed

Requirements: - Strong communication skills and a passion for helping others - Resourceful and able to think quickly on your feet - Ability to analyze customer needs and provide effective solutions - Excellent people management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent

Benefits: - Visa sponsorship for eligible candidates - Remote work flexibility - Disability insurance

Working Environment: At Swapfiets, we foster an environment where technology is leveraged to drive innovation and efficiency. Our team is dedicated to providing top-notch customer service and creating a positive experience for our clients.

Equal Opportunity Statement: Swapfiets is an equal opportunity employer and welcomes applications from qualified individuals of all backgrounds. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

Deadline to apply: May 28, 2024

If you are passionate about customer service and looking for a rewarding opportunity to work from home, we would love to hear from you. Apply now to join our dedicated team at Swapfiets.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.