Client Support Assistant

VanMoof is seeking a passionate and hardworking Client Support Assistant to join our team in Amsterdam. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: - Providing excellent customer service to clients through various channels, such as phone, email, and chat - Resolving client inquiries and issues in a timely and professional manner - Managing client accounts and updating client information in the company database - Collaborating with other departments to ensure client needs are met - Assisting with client onboarding and training as needed - Identifying opportunities to upsell or cross-sell products and services to clients - Keeping abreast of industry trends and best practices in client support

Requirements: - Strong communication skills and ability to build rapport with clients - Adaptability to navigate and resolve complex client situations - Negotiation skills to handle challenging client interactions - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or a related field preferred

Personality traits: - Passionate about providing exceptional client support - Hardworking and dedicated to achieving results

Soft skills: - Adaptability to handle changing client needs and situations - Negotiation skills to reach mutually beneficial outcomes

Benefits: - Retirement plan - Joining Bonus - Company equipment for work purposes

Working environment: - At VanMoof, we encourage curiosity and questioning to fuel innovation and growth. We value diversity and inclusion and foster a collaborative and supportive work environment.

Deadline to apply: - May 29, 2024

Equal opportunity statement: VanMoof is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.