Client Support Officer

Ultimaker is seeking a hardworking and confident individual to join our team as a part-time Client Support Officer in Den Haag, Netherlands. As an Associate Level position, we require at least 4 years of experience in a similar role.

Responsibilities: 1. Provide exceptional customer service and support to clients via phone, email, and chat. 2. Respond to client inquiries in a timely and professional manner, resolving issues efficiently. 3. Collaborate with internal teams to troubleshoot technical problems and provide solutions to clients. 4. Assist with client onboarding and training sessions to ensure smooth implementation of our products. 5. Maintain accurate records of client interactions and update customer profiles in our database. 6. Identify opportunities for process improvements and suggest innovative solutions to enhance client experience.

Requirements: 1. Proven experience in a client support role, preferably in the technology industry. 2. Strong problem-solving skills and ability to think creatively to resolve issues. 3. Excellent communication and interpersonal skills. 4. Proficiency in CRM software and Microsoft Office Suite. 5. Ability to work independently and prioritize tasks effectively. 6. A positive attitude and willingness to learn and adapt in a fast-paced environment.

Personality traits: Hardworking, confident Soft skills: Problem-solving, innovation

Benefits: 1. Vision insurance 2. Profit sharing 3. Paid overtime

Working environment: At Ultimaker, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering top-notch support to our clients and fostering a culture of continuous improvement and innovation.

Equal opportunity statement: Ultimaker is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-04

If you meet the requirements and are ready to take on this exciting opportunity to support our clients at Ultimaker, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.