Client Support Officer

Job Description:

We are looking for a dedicated and resourceful Client Support Officer to join our team at ParkBee in Utrecht, NL. As an Associate Level professional with at least 4 years of experience in a similar role, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our services.

Responsibilities: - Act as the primary point of contact for client inquiries, issues, and feedback - Respond to client queries in a timely and professional manner via phone, email, and live chat - Troubleshoot and resolve client issues effectively and efficiently - Collaborate with internal teams to address client challenges and improve the overall customer experience - Maintain accurate records of client interactions and transactions - Identify opportunities to upsell and cross-sell additional products or services to clients - Stay up-to-date on industry trends and best practices to better assist clients - Assist with client onboarding and training as needed - Provide feedback to management on ways to improve client support processes

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a client support or customer service role for at least 4 years - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive approach to handling client issues - Ability to work both independently and as part of a team - Proficiency in Microsoft Office and CRM software - Ability to multitask and prioritize competing demands - Fluency in English and Dutch is required

Benefits: - Parental leave - Disability insurance - Paid sick leave

Equal Opportunity Statement: ParkBee is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you possess the required qualifications and have a passion for providing exceptional client support, we encourage you to apply before the deadline on June 29, 2024. Join us in our mission to create a harmonious workplace focused on collaboration and respect.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.