Contact Center Associate - Work from home

Job Description:

As a Contact Center Associate at Hilton's Work from Home division in Rotterdam, NL, you will be responsible for providing exceptional customer service and support to guests and potential guests via phone, email, and chat. You will be the first point of contact for customers with inquiries, concerns, or reservation requests, and you will be expected to handle each interaction with professionalism and efficiency.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a timely and professional manner - Assist customers with booking reservations, modifying existing reservations, and answering questions about hotel amenities and services - Provide support for customer service issues, billing inquiries, and other guest-related concerns - Utilize Hilton's CRM system to accurately record customer interactions and update guest profiles as needed - Collaborate with other team members to ensure a seamless customer experience and resolve any escalated issues - Meet and exceed key performance indicators related to call quality, customer satisfaction, and productivity - Stay up to date on Hilton's latest promotions, policies, and procedures to provide accurate information to customers

Requirements: - 1 year of customer service experience preferred - Excellent communication skills, both verbal and written - Driven and confident personality traits - Strong attention to detail and project management skills - Ability to work independently and as part of a virtual team - High school diploma or equivalent required

Benefits: - Free food provided during scheduled shifts - Free accommodation for team members who visit Hilton properties for training or meetings - Joining bonus for successful completion of onboarding training - Opportunities for advancement within the company

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

This position offers a unique opportunity to work from the comfort of your own home while being part of a dynamic team that is at the forefront of the hospitality industry. If you are an enthusiastic and customer-focused individual with a passion for delivering exceptional service, we invite you to apply by the deadline of May 29, 2024. Join us in shaping the future of hospitality at Hilton.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.