Remote Contact Center Manager

Job Description:

Quooker is looking for a talented Remote Contact Center Manager to join our team in Rotterdam. As a part-time position, this role requires a high level of dedication and hard work to effectively manage our contact center operations. The ideal candidate will have at least 8 years of experience in a similar role and possess strong problem-solving and planning skills.

Responsibilities: 1. Oversee and manage all aspects of the remote contact center operations. 2. Develop and implement strategies to improve customer service and satisfaction levels. 3. Monitor and analyze key performance indicators to ensure targets are being met. 4. Train, coach, and mentor contact center staff to enhance their performance. 5. Implement policies and procedures to streamline operations and improve efficiency. 6. Handle escalated customer inquiries and complaints in a timely and professional manner. 7. Collaborate with other departments to optimize processes and improve overall customer experience. 8. Prepare regular reports and presentations for senior management.

Requirements: 1. Bachelor's degree in a relevant field. 2. Minimum of 8 years of experience in contact center management. 3. Excellent communication and interpersonal skills. 4. Strong leadership and team-building abilities. 5. Proficiency in CRM software and contact center technology. 6. Ability to work independently and remotely. 7. Hardworking and dedicated personality traits. 8. Strong problem-solving and planning skills.

Benefits: 1. Travel and spending expenses covered. 2. Parental leave options. 3. Free food provided while on site. 4. Opportunities for professional growth and development.

Working Environment: At Quooker, we are committed to creating a culture of diversity and inclusivity where every team member feels valued and respected. As the Remote Contact Center Manager, you will play a crucial role in paving the way for a more diverse and inclusive workplace where everyone belongs.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Quooker is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, disability, age, sexual orientation, religion, or nationality. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and has equal opportunities for success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.