Contact Center Manager - Work from home

TomTom is seeking a qualified Contact Center Manager to work from home in Rotterdam, NL. This part-time position requires a mid-to-senior level candidate with at least 7 years of experience in a contact center or customer service management role.

As a Contact Center Manager at TomTom, you will be responsible for overseeing the daily operations of our contact center team, ensuring that customer inquiries are handled promptly and efficiently. You will be expected to monitor call center metrics, identify areas for improvement, and implement strategies to enhance customer satisfaction.

Key responsibilities include:

- Developing and implementing contact center policies and procedures - Training and coaching contact center staff to deliver exceptional customer service - Monitoring call center metrics and performance data - Analyzing customer feedback and implementing improvements to enhance the customer experience - Managing contact center technology and systems to ensure maximum efficiency - Collaborating with other departments to resolve customer issues and improve processes

The ideal candidate for this role will be adaptable and reliable, with strong communication and leadership skills. In addition to these personality traits and soft skills, candidates should have a proven track record of success in contact center management.

TomTom offers a competitive benefits package, including a retirement plan, company transportation, and disability insurance. Our working environment is one where technology is harnessed to drive innovation and efficiency.

TomTom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you meet the requirements for this position and are interested in joining our team, please apply by the deadline of July 3, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.