Remote Contact Center Representative

Job Description:

Action is currently seeking a part-time Remote Contact Center Representative to join our team in Den Haag, NL. As an Entry Level representative, you will be responsible for providing excellent customer service and support to our clients through various communication channels, including phone, email, and chat.

Responsibilities: 1. Handle inbound and outbound customer inquiries promptly and professionally 2. Resolve customer concerns and issues in a timely and efficient manner 3. Provide product information and assistance to customers 4. Maintain accurate records of all customer interactions in the CRM system 5. Collaborate with other team members to ensure a seamless customer experience 6. Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates 7. Stay updated on product knowledge and company policies to provide accurate information to customers 8. Assist in other administrative tasks as needed

Requirements: 1. 1 year of experience in a customer service or call center role 2. Driven and passionate about providing excellent customer service 3. Strong communication skills, both verbal and written 4. Ability to multitask and work efficiently in a fast-paced environment 5. Innovation and cooperation mindset 6. Proficiency in using CRM systems and other customer service tools 7. Comfortable working remotely and independently 8. High school diploma or equivalent

Benefits: 1. Joining Bonus for new employees 2. Company transportation provided for on-site training or meetings 3. Paid Time Off (PTO) for part-time employees 4. Opportunities for growth and advancement within the company

Equal Opportunity Statement: Action is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We are committed to creating a diverse and inclusive workplace for all employees.

If you meet the requirements and are interested in joining our team as a Remote Contact Center Representative, please apply by the deadline of May 29, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.