Customer Care Associate

Job Description:

Otrium is looking for a dedicated and customer-focused Customer Care Associate to join our team in Amsterdam, NL. As a part-time entry-level position, this role is perfect for someone looking to gain valuable experience in the retail industry.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a professional and timely manner - Assist customers with product information, order status, and issue resolution - Process returns and exchanges according to company policies - Collaborate with other teams to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Provide feedback and suggestions for process improvement

Requirements: - Strong communication skills and a friendly demeanor - Ability to work independently and efficiently - Reliable and dependable work ethic - Strong research skills to find solutions to customer inquiries - Willingness to learn and innovate in a fast-paced environment

Benefits: - Paid sick leave - Vision insurance - Profit sharing opportunities - Opportunities for growth and development within the company

Working Environment: At Otrium, we thrive in an energetic and rapidly evolving work setting. Our team is passionate about providing the best possible customer experience and is always looking for ways to improve and innovate.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Otrium is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage everyone to apply, regardless of race, gender, age, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.