Remote Customer Care Manager

Job Description:

Ahold Delhaize is seeking a dynamic Remote Customer Care Manager to join our team in Amsterdam, NL. In this part-time role at the Mid-to-Senior level, the successful candidate will be responsible for managing customer care operations remotely, ensuring exceptional customer service and satisfaction.

Responsibilities: - Develop and implement customer care strategies to enhance customer experience and satisfaction - Supervise remote customer care team to ensure high performance and productivity - Monitor and analyze customer care metrics and KPIs to identify areas for improvement - Handle escalated customer complaints and issues effectively and in a timely manner - Collaborate with other departments to streamline processes and improve customer care services - Provide regular training and coaching to customer care team members to enhance their skills and performance - Stay updated on industry trends and best practices in customer care to continuously improve operations

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in customer care management - Proven track record of delivering outstanding customer service and satisfaction - Strong leadership and communication skills - Motivated and resilient with a passion for customer care - Ability to think innovatively and work collaboratively in a team environment

Personality traits: motivated, resilient Soft skills: innovation, teamwork

Benefits: - Profit sharing - Visa sponsorship - Relocation allowance

Working environment: At Ahold Delhaize, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in equal opportunity for all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: 2024-07-14

Join our team and help us deliver exceptional customer care to our valued customers around the world!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.