Customer Care Officer

Job Description:

TransIP is seeking a motivated and enthusiastic Customer Care Officer to join our team in Rotterdam, NL. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner. This is a part-time entry-level position, perfect for individuals looking to kickstart their career in customer service.

Responsibilities: - Handle inbound customer inquiries via phone, email, and chat - Resolve customer issues and complaints in a professional and timely manner - Provide product information and guidance to customers - Process orders, returns, and exchanges - Collaborate with other departments to address customer needs and concerns - Conduct customer satisfaction surveys and gather feedback - Maintain accurate records of customer interactions and transactions

Requirements: - 1 year of customer service experience preferred - Confident and driven personality - Strong communication and problem-solving skills - Ability to multitask and work in a fast-paced environment - Proficiency in Microsoft Office and customer service software - Strong attention to detail and organizational skills - Willingness to learn and adapt to new technologies - Innovation and research-oriented mindset

Benefits: - Training and professional development opportunities - Gym membership - Travel opportunities

Working Environment: At TransIP, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can grow and thrive.

Equal Opportunity Statement: TransIP is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: May 29, 2024

Don't miss this exciting opportunity to join a dynamic and innovative team at TransIP! Apply now to start your career in customer care.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.