Customer Care Officer

Job Description:

As a Customer Care Officer at Scotch & Soda in Amsterdam, NL, you will play a crucial role in delivering exceptional customer service to our clients. This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer-facing role.

Responsibilities: 1. Respond promptly to customer inquiries via phone, email, and social media platforms. 2. Assist customers with product information, sizing, order status, and returns. 3. Handle and resolve customer complaints in a professional and courteous manner. 4. Process orders, returns, and exchanges accurately and efficiently. 5. Proactively identify opportunities to upsell and cross-sell products to customers. 6. Collaborate with the sales and marketing teams to provide feedback on customer preferences and trends. 7. Maintain accurate customer records and update information in the CRM system.

Requirements: 1. Dedicated and resourceful individual who is passionate about delivering excellent customer service. 2. Strong emotional intelligence and ability to empathize with customers' needs. 3. Creative problem-solving skills to find unique solutions to customer inquiries. 4. Excellent communication skills both written and verbal. 5. Ability to work in a fast-paced environment and multitask effectively. 6. Proficiency in Microsoft Office and CRM software. 7. Fluency in English, additional languages are a plus.

Benefits: - Employee discounts on Scotch & Soda products. - Relocation allowance for eligible candidates. - Medical coverage for employees.

Working Environment: At Scotch & Soda, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work with a diverse team of individuals who are dedicated to providing the best customer experience possible.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Scotch & Soda is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.