Customer Service Associate

Job Description: Bugaboo International is seeking a passionate and driven Customer Service Associate to join our team in Rotterdam, NL. The ideal candidate will have at least 1 year of experience in a customer service role and possess strong persuasion and research skills.

Responsibilities: - Handle customer inquiries via phone, email, and chat - Provide product information and assistance to customers - Process orders, returns, and exchanges - Resolve customer complaints in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction - Conduct market research to better understand customer needs and preferences

Requirements: - 1 year of customer service experience - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in MS Office and CRM software - Passion for providing excellent customer service - Driven to exceed customer expectations

Benefits: - Training and professional development opportunities - Company-provided equipment - Relocation allowance for eligible candidates

Working Environment: At Bugaboo International, we encourage calculated risk-taking to drive innovation and progress. Our team is dynamic, diverse, and dedicated to delivering exceptional service to our customers.

Equal Opportunity Statement: Bugaboo International is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.