Remote Customer Service Associate

Job Description:

Heineken is seeking a Remote Customer Service Associate to join our team in Utrecht, NL. This part-time role at the Associate Level requires a minimum of 3 years of experience in customer service. The successful candidate will be motivated, adaptable, innovative, and demonstrate strong time management skills.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a timely and professional manner - Provide product information and assistance to customers - Resolve customer complaints and issues effectively and efficiently - Process customer orders and returns accurately - Collaborate with other teams to improve overall customer experience - Maintain a high level of customer satisfaction and loyalty - Stay up-to-date on product knowledge and industry trends

Requirements: - 3+ years of customer service experience - Excellent communication skills, both verbal and written - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM systems - Experience in a remote work environment is a plus - Availability to work flexible hours, including evenings and weekends as needed

Benefits: - Visa sponsorship for eligible candidates - Parental leave for new parents - Gym membership reimbursement

Working Environment: At Heineken, we strive to inject a sense of joy and vibrancy into our work environment. We value diversity and inclusion and encourage our employees to bring their authentic selves to work every day. Our team is passionate about delivering exceptional customer service and creating positive experiences for our customers.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Heineken is an equal opportunity employer and is committed to providing a work environment that is inclusive and diverse. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.