Customer Service Manager - Work from home

We are looking for a highly motivated and experienced Customer Service Manager to join our team at DUS Architects. This position is a part-time, work-from-home opportunity based in Den Haag, NL. As a mid-to-senior level role, we require a minimum of 7 years of experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures to ensure high levels of customer satisfaction - Manage and lead a team of customer service representatives to achieve departmental goals - Monitor customer service metrics and KPIs to identify areas for improvement - Handle customer escalations and resolve issues in a timely and effective manner - Collaborate with other departments to ensure a seamless customer experience - Provide training and support to team members to enhance their skills and performance - Stay up-to-date on industry trends and best practices in customer service management - Drive innovation and continuous improvement initiatives within the customer service department

Requirements: - Demonstrated experience in customer service management - Strong leadership and communication skills - Proven track record of driving results and achieving targets - Ability to work independently and manage remote teams effectively - Driven and resourceful personality traits - Proficiency in project management and innovation - Bachelor's degree in business administration or a related field preferred

Benefits: - Company-provided equipment for remote work - Company transportation for occasional in-person meetings or events - Free accommodation for any required travel or on-site work

Working Environment: At DUS Architects, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member's voice is valued.

Equal Opportunity Statement: DUS Architects is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected characteristic. We are committed to building a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to Apply: July 3, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Service Manager, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.