Customer Service Specialist

As a Customer Service Specialist at TenCate in Eindhoven, NL, you will play a crucial role in ensuring customer satisfaction and retention. This part-time entry-level position requires at least 1 year of experience in a customer service or related role.

Responsibilities: - Respond to customer inquiries via phone, email, and online chat in a timely and professional manner. - Handle and resolve customer complaints and escalations with empathy and understanding. - Process orders, returns, and exchanges accurately and efficiently. - Proactively reach out to customers to ensure their needs are being met and address any issues they may have. - Collaborate with other departments such as sales, marketing, and operations to provide a seamless customer experience. - Maintain accurate customer records and documentation of interactions.

Requirements: - Energetic and reliable with a positive attitude towards customer service. - Strong communication skills both written and verbal. - Excellent project management skills to handle multiple tasks simultaneously. - Ability to adapt to a fast-paced and constantly changing work environment. - Proficiency in Microsoft Office and customer service software. - Fluency in Dutch and English.

Benefits: - Remote work flexibility to accommodate personal schedules. - Company transportation to and from the office. - Life insurance coverage for peace of mind.

Working Environment: At TenCate, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Customer Service Specialist, you will have the opportunity to grow and develop your skills while providing exceptional service to our customers.

Equal Opportunity Statement: TenCate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, or any other protected characteristic.

Deadline to Apply: 2024-05-14

If you meet the requirements and are interested in this exciting opportunity, apply now to join our dynamic team at TenCate!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.