Customer Service Specialist

Job Description:

Jacobs Douwe Egberts is seeking a dedicated and adaptable Customer Service Specialist to join our team in Utrecht, NL on a part-time basis. As an Associate Level employee with at least 3 years of experience in customer service, you will be responsible for providing top-notch customer support to our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a professional manner - Resolving product or service issues promptly and efficiently - Providing product information and recommendations to customers - Processing orders and returns accurately - Collaborating with other departments to ensure customer satisfaction - Keeping accurate records of customer interactions and transactions - Contributing to team meetings and brainstorming sessions - Conducting customer satisfaction surveys and analyzing feedback

Requirements: - Bachelor's degree or equivalent work experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work well in a team environment - Proficiency in Microsoft Office suite - Experience with CRM software is a plus - Strong presentation skills - Ability to adapt to changing situations and prioritize tasks effectively

Personality Traits: - Dedicated: committed to providing excellent customer service - Adaptable: able to adjust and thrive in a fast-paced work environment

Soft Skills: - Teamwork: collaborative attitude and ability to work well with others - Presentation: confident in presenting information to clients or colleagues

Benefits: - Life insurance - Company equipment - Gym membership

Working Environment: At Jacobs Douwe Egberts, you will be in an environment where technology is harnessed to drive innovation and efficiency. You will have access to cutting-edge tools and resources to excel in your role.

Deadline to Apply: Interested candidates must apply by June 26, 2024.

Equal Opportunity Statement: Jacobs Douwe Egberts is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.