Customer Success Assistant

Picnic Technologies, a cutting-edge tech company based in Rotterdam, NL, is seeking a part-time Customer Success Assistant to join our dynamic team. As an Associate Level position, we are looking for someone with at least 3 years of experience in customer service or related fields.

Responsibilities: - Provide exceptional customer service and support to clients via email, phone, and online chat - Assist customers with account setup, troubleshooting, and issue resolution - Monitor customer feedback and work closely with the Customer Success team to improve overall customer experience - Collaborate with cross-functional teams to ensure customer needs are met - Perform ad-hoc tasks and projects as assigned by the Customer Success Manager - Maintain accurate and up-to-date records of customer interactions

Requirements: - Confident and resilient mindset to handle customer inquiries with professionalism and empathy - Strong critical thinking skills to analyze and solve complex customer issues - Ability to work effectively in a team environment and collaborate with colleagues from various departments - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Flexibility to work evenings and weekends as needed

Benefits: - Visa sponsorship for eligible candidates - Company transportation for commuting to and from work - Company-provided equipment for remote work

At Picnic Technologies, we foster an entrepreneurial atmosphere, even within an established organization. We value innovative thinking and encourage our employees to bring new ideas to the table. If you thrive in a fast-paced and dynamic work environment, this might be the perfect opportunity for you.

Deadline to apply: 2024-05-28

Equal Opportunity Statement: Picnic Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome and encourage applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.