Remote Customer Success Officer

Voiceworks, a leading telecommunications company based in Utrecht, NL, is currently seeking a part-time Remote Customer Success Officer to join our team. This entry-level position is perfect for a hardworking and driven individual who is looking to kickstart their career in customer success.

Responsibilities: - Engage with customers to ensure their satisfaction and address any concerns or issues they may have - Proactively reach out to customers to gather feedback and provide support - Collaborate with internal teams to coordinate customer solutions and drive customer success - Identify opportunities for upselling and cross-selling to maximize customer value - Maintain accurate records of customer interactions and transactions - Keep up-to-date with industry trends and best practices in customer success

Requirements: - Excellent communication skills, both written and verbal - Strong decision-making abilities and problem-solving skills - Persuasive and able to influence others - Ability to work independently and as part of a team - Knowledge of CRM systems is a plus - Willingness to learn and grow in a fast-paced environment

Benefits: - Company transportation for work-related travel - Gym membership to promote a healthy work-life balance - Retirement plan options for future financial security

Working Environment: At Voiceworks, we value excellence and strive to achieve the highest standard in everything we do. We encourage our employees to push boundaries and challenge themselves to reach their full potential.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Voiceworks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, age, religion, sexual orientation, or disability. We welcome applicants from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.