Customer Success Specialist

Job Description: As a Customer Success Specialist at The Next Closet, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include responding to customer inquiries via email and phone, resolving customer issues in a timely and professional manner, providing product information and guidance, and fostering strong relationships with customers to ensure their continued loyalty to our brand.

In addition to handling customer interactions, you will also be responsible for collaborating with cross-functional teams to identify and implement process improvements that will enhance the overall customer experience. This will require strong communication skills, attention to detail, and the ability to think strategically about how to best serve our customers.

Requirements: - 1 year of experience in a customer-facing role - Hardworking and dedicated personality traits - Excellent teamwork skills - Strong strategic planning abilities - Proficiency in Microsoft Office and CRM software - Excellent written and verbal communication skills - Able to work independently and prioritize tasks effectively

Benefits: - Life insurance - Disability insurance - Company equipment provided

Working Environment: At The Next Closet, we prioritize building strong connections and treat our colleagues like an extended family. You will have the opportunity to work in a supportive and collaborative environment where your contributions are valued and recognized.

Equal Opportunity Statement: The Next Closet is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We strive to provide a fair and inclusive recruitment process for all candidates.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.