Customer Success Specialist

Job Description:

GitLab is looking for a part-time Customer Success Specialist to join our team in Utrecht, NL. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer success or related role. The successful candidate will be energetic and independent, with strong problem-solving and critical thinking skills.

Responsibilities: - Act as the main point of contact for customers, providing exceptional service and support - Onboard new customers, ensuring a smooth transition and understanding of our product - Proactively reach out to customers to ensure satisfaction and resolve any issues or concerns - Collaborate with sales and product teams to ensure customer needs are met - Identify opportunities to upsell or cross-sell additional products or services - Gather feedback from customers to continuously improve our product and service offerings

Requirements: - Bachelor's degree in Business, Marketing, or related field - 4+ years of experience in customer success or a similar role - Energetic and independent personality with strong communication skills - Proven track record of problem-solving and critical thinking - Experience working in a fast-paced, dynamic environment - Ability to multitask and prioritize effectively

Benefits: - Retirement plan - Employee discounts - Joining Bonus

Working Environment: At GitLab, we value a culture of continuous learning and adaptation to stay ahead in a rapidly changing world. As a Customer Success Specialist, you will have the opportunity to grow and develop your skills while making a positive impact on our customers.

Equal Opportunity Statement: GitLab is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 3, 2024

If you have the experience and skills required for this role, and are passionate about providing exceptional customer service, we encourage you to apply to join our team at GitLab.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.