Customer Support Manager

Job Description:

Hilton Eindhoven is seeking a dynamic and experienced Customer Support Manager to join our team on a part-time basis. As an Associate Level role, the ideal candidate will have at least 5 years of experience in customer support management.

Responsibilities: - Manage and oversee the customer support team, providing leadership and guidance to ensure exceptional customer service - Develop and implement customer support policies and procedures to improve customer satisfaction - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Monitor customer support metrics and KPIs, providing reports and analysis to senior management - Train and mentor customer support staff to ensure they are equipped to handle customer inquiries effectively - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 5 years of experience in customer support management - Energetic and adaptable personality traits - Strong cooperation and negotiation skills - Excellent communication and interpersonal skills - Ability to work under pressure and manage multiple priorities - Proficiency in customer support software and systems

Benefits: - Joining Bonus - Employee discounts - Training & professional development opportunities

Working Environment: At Hilton Eindhoven, we thrive in an environment that embraces and navigates change seamlessly. As a Customer Support Manager, you will have the opportunity to be part of a dynamic team that is dedicated to providing exceptional customer service.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.