Customer Support Manager

Job Description:

ASML Holding is seeking a dedicated and energetic Customer Support Manager to join our team in Eindhoven, NL. As a mid-to-senior level professional with at least 8 years of experience in customer support, you will play a key role in ensuring the satisfaction and success of our customers.

Responsibilities: - Manage a team of customer support representatives, providing leadership, guidance, and support to ensure the team meets or exceeds customer expectations. - Develop and implement customer support strategies and processes to improve customer satisfaction and retention. - Monitor customer satisfaction metrics and feedback to identify areas for improvement and implement solutions. - Collaborate with other departments, such as sales and product development, to address customer needs and concerns. - Handle escalated customer complaints and issues in a timely and professional manner. - Conduct regular performance evaluations and provide coaching and training to support team members. - Oversee the development of training materials and resources for customer support staff.

Requirements: - Bachelor's degree in a related field (e.g. Business Administration, Customer Service) or equivalent experience. - 8+ years of experience in customer support, with at least 3 years in a managerial or leadership role. - Excellent communication and interpersonal skills. - Strong emotional intelligence and ability to empathize with customers. - Attention to detail and strong problem-solving skills. - Proven track record of achieving customer satisfaction and retention goals. - Experience with CRM software and other customer support tools.

Personality Traits: - Dedicated - Energetic

Soft Skills: - Emotional intelligence - Attention to detail

Benefits: - Training & professional development opportunities - Parental leave - Paid overtime

Working Environment: At ASML Holding, we prioritize understanding and empathy in all interactions with our customers. We foster a supportive and inclusive work environment where teamwork and collaboration are valued.

Deadline to apply: July 3, 2024

Equal Opportunity Statement: ASML Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.