Customer Support Specialist

Job Description:

KLM Royal Dutch Airlines is seeking a part-time Customer Support Specialist to join our team in Utrecht, NL. As an Associate-level position, the ideal candidate will have at least 3 years of experience in customer support roles. The Customer Support Specialist will be responsible for providing exceptional service to our customers, resolving inquiries and issues in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and accurate manner. 2. Provide technical support for booking flights, managing reservations, and handling payment transactions. 3. Assist customers with general inquiries about our services, policies, and promotions. 4. Troubleshoot and resolve customer complaints or issues, escalating as needed to management. 5. Maintain detailed records of customer interactions and transactions in the CRM system. 6. Collaborate with other departments to ensure a seamless customer experience. 7. Identify trends in customer feedback and provide suggestions for process improvements. 8. Adhere to company policies and procedures while delivering high-quality customer service.

Requirements: 1. Resourceful and reliable individual with excellent problem-solving skills. 2. Strong project management skills with the ability to multitask and prioritize tasks effectively. 3. Excellent communication skills, both written and verbal, with a high level of empathy and understanding. 4. Previous experience in a customer support role, preferably in the airline industry. 5. Proficiency in CRM software and Microsoft Office suite. 6. Ability to work independently and as part of a team in a fast-paced environment.

Benefits: 1. Company transportation for work-related travel. 2. Joining bonus upon successful completion of probation period. 3. Employee discounts on travel and other services.

Working Environment: At KLM Royal Dutch Airlines, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a positive and supportive working environment where every team member is valued and respected.

Equal Opportunity Statement: KLM Royal Dutch Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are welcomed and valued.

Deadline to Apply: June 1, 2024

If you meet the requirements and are interested in joining our team as a Customer Support Specialist, please submit your application by the deadline. We look forward to welcoming you to our team at KLM Royal Dutch Airlines.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.