Customer Support Specialist

As a Customer Support Specialist at Mollie, located in Utrecht, NL, you will play a crucial role in providing exceptional support to our customers. This part-time position is perfect for an entry-level professional with at least 1 year of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with any issues or questions they may have regarding our products and services. 3. Provide technical support to customers experiencing difficulties with our platform. 4. Collaborate with other teams within the company to ensure a seamless customer experience. 5. Keep detailed records of customer interactions and transactions. 6. Identify and escalate any complex issues to the appropriate team member.

Requirements: 1. Energetic and driven personality with a passion for helping others. 2. Strong teamwork and leadership skills. 3. Excellent communication skills both written and verbal. 4. Ability to multitask and prioritize tasks effectively. 5. Proficiency in Microsoft Office and CRM software. 6. Fluency in English and Dutch.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Travel opportunities to collaborate with colleagues worldwide. 3. Life insurance coverage for peace of mind.

Working Environment: At Mollie, we pride ourselves on fostering a global village mentality, where all team members collaborate with colleagues from around the world. You will have the opportunity to work in a diverse and inclusive environment that values teamwork and innovation.

Deadline to Apply: Please submit your application by June 26, 2024.

Equal Opportunity Statement: Mollie is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.