Live Chat Representative

Job Description:

Patagonia Europe is seeking a dedicated and resourceful Live Chat Representative to join our team in Eindhoven, NL. As an Associate Level position, the Live Chat Representative will be responsible for providing excellent customer service through online chat communication channels. This is a part-time position requiring a minimum of 3 years of experience in a customer service role.

Responsibilities: 1. Respond to customer inquiries and provide product information and assistance through live chat. 2. Resolve customer complaints and issues in a timely and professional manner. 3. Utilize negotiation skills to address customer concerns and find suitable solutions. 4. Maintain a high level of cooperation with other team members to ensure seamless customer service. 5. Communicate effectively with customers to ensure a positive and satisfying experience. 6. Keep accurate records of customer interactions and transactions.

Requirements: 1. 3 years of experience in a customer service role. 2. Resourceful and dedicated personality traits. 3. Strong negotiation and cooperation skills. 4. Excellent written communication skills. 5. Ability to work independently and as part of a team. 6. Proficiency in multiple chat communication platforms. 7. High school diploma or equivalent.

Benefits: 1. Paid Time Off (PTO) for part-time employees. 2. Relocation allowance for eligible candidates. 3. Company-provided equipment for remote work.

Working Environment: Join a company that pioneers change and sets industry benchmarks. Patagonia Europe values diversity and inclusivity, creating a welcoming and supportive work environment for all employees.

Equal Opportunity Statement: Patagonia Europe is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive work environment and encourage individuals from all backgrounds to apply.

Deadline to Apply: May 29, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the world of customer service at Patagonia Europe! Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.