Live Chat Specialist

Job Description:

Harver, a leading technology company in Den Haag, NL, is seeking a passionate and reliable Live Chat Specialist to join our team on a part-time basis. As an Entry Level position, no prior experience is required, but at least 1 year of experience in a customer service or related role is preferred.

Responsibilities: - Respond to customer inquiries and provide support via live chat - Assist customers with product information, troubleshooting, and issue resolution - Collaborate with other departments to escalate and resolve complex customer issues - Maintain a high level of professionalism and customer service at all times - Monitor and track customer interactions to identify trends and opportunities for improvement - Provide feedback on customer feedback to help improve products and services - Assist in training new team members on live chat best practices

Requirements: - Strong communication skills and ability to multitask - Excellent time management and people management skills - Passion for helping customers and providing exceptional service - Reliable and able to work independently - Fluent in English (additional languages a plus) - Knowledge of customer service best practices and software (such as Zendesk or Intercom)

Benefits: - Employee discounts on company products - Visa sponsorship for eligible candidates - Travel and spending expenses reimbursement for work-related trips

Working Environment: At Harver, we believe in building strong connections and treating colleagues like an extended family. We foster a collaborative and inclusive work environment where every team member is valued and supported.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: Harver is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, age, or disability. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.