Online Call Center Manager

Job Description:

NXP Semiconductors is seeking an experienced Online Call Center Manager to join our team in Amsterdam, NL. As a part-time position with mid-to-senior level seniority, the Online Call Center Manager will be responsible for overseeing and managing the day-to-day operations of our online call center.

Responsibilities: - Develop and implement strategies to improve the efficiency and effectiveness of the online call center operations - Train and supervise a team of customer service representatives to ensure they provide exceptional service to customers - Monitor and analyze call center performance metrics to identify areas for improvement and implement solutions - Collaborate with other departments to ensure a seamless customer experience across all channels - Handle escalated customer service issues and resolve them in a timely and professional manner - Stay current on industry trends and best practices in customer service and call center management - Implement quality assurance processes to ensure customer satisfaction and adherence to company standards

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 8 years of experience in call center management or customer service - Strong leadership and communication skills - Passionate and adaptable personality traits - Problem-solving and creativity soft skills - Excellent decision-making skills and ability to work well under pressure

Benefits: - Training & professional development opportunities - Gym membership - Vision insurance - Recognize and reward based on performance and merit

Working Environment: At NXP Semiconductors, we believe in creating a diverse and inclusive work environment where employees are recognized and rewarded based on their performance and merit. We value individual contributions and provide opportunities for growth and advancement within the company.

Deadline to apply: May 14, 2024

Equal Opportunity Statement: NXP Semiconductors is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.