Online Customer Care Manager

Job Description:

Unilever is seeking a part-time Online Customer Care Manager to join our team in Rotterdam, NL. As an Associate Level position, the ideal candidate will have at least 5 years of experience in online customer service management and possess the necessary skills to excel in a fast-paced environment.

Responsibilities: - Manage all online customer care inquiries and issues through various communication channels, including email, chat, and social media - Develop and implement strategies to improve customer satisfaction and retention rates - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with cross-functional teams to ensure a seamless customer experience across all digital platforms - Train and mentor customer care team members to uphold company standards and best practices - Monitor and report on key performance indicators to track progress and make data-driven decisions - Stay up-to-date on industry trends and best practices in online customer care management

Requirements: - Bachelor's degree in business, marketing, or related field - 5+ years of experience in online customer service management - Independent and confident personality traits - Excellent communication and cooperation skills - Proficiency in Microsoft Office and customer relationship management software - Ability to multitask and prioritize work in a fast-paced environment - Strong problem-solving skills and attention to detail

Benefits: - Paid overtime - Life insurance - Company transportation

Working Environment: At Unilever, we strive to spark creativity and motivation in an environment that inspires greatness. We value diversity, inclusion, and collaboration to drive innovation and success.

Deadline to Apply: 2024-07-12

Equal Opportunity Statement: Unilever is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. We celebrate diversity and are inclusive of all individuals, regardless of race, gender, age, religion, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.